Improving Communication with residents – A Thames Area Panel Local Offer.

Radian Direct has just joined the Institute of Customer Service (ICS) which provides bench marking & research on providing world class service. They will work towards achieving their accreditation over the next 12 months.

Radian Direct have also celebrated National Customer Service week, with events that encouraged people to always offer excellent service as well as celebrate the service they provide.

Since actively collecting email addresses from people when they call in to Customer Services (a Thames Area Panel suggestion) they have now collected nearly 3000 e-mails meaning the total number of addresses on the system is close to 9000. This will enable us to engage and inform those customers quicker and more cost effectively.

As an Area Panel we’d like to encourage as many people as possible to offer their email addresses so we can help Radian with their “Value for Money” initiative. So if you haven’t already done so, please let them have your email address – it’ll be to everyone’s benefit.

Don’t worry if you haven’t got an email address, we’re not giving up contacting you in writing any time soon!

Let us know how you would prefer to be contacted or receive your rent statements etc, by Post or by email – it’ll help us understand your needs better and in turn Radian can improve communication with you.

Finally if you have any suggestions that you feel would help improve communication between us all, I’d be happy to receive them at either the postal address or email below.

David Simpson

Chair

Thames Area Panel

c/o Parkside House, 33-39 Sheet Street, Windsor, Berkshire, SL4 1BY

This e-mail address is being protected from spambots. You need JavaScript enabled to view it