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Your say

Resident stories, tips, jokes, ideas or poems – even your gripes about service – whatever you’d like to share with your fellow residents!

20gbpYou can send us your stories, tips, jokes ideas or poems – even your gripes about service - whatever you would like to share with other Radian residents. If your contribution appears in the R Magazine, you will win a £20 voucher.
Email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0300 123 1 567. You can write to us at: R Magazine editor, Radian, Drum Court, The Spain, Petersfield, Hampshire, GU32 3NG.
We reserve the right to summarise or present your work in an altered style.


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How are we doing?

We regularly compile statistics that measure our performance in areas that matter to you. We also compare our performance with up to 500 other housing organisations throughout the UK. If you want to find out more about these, or any of our other performance statistics, you can visit the website: www.radian.co.uk, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or telephone: 0300 123 1 567.

The following figures are for the period October-December 2011

Complaints received

107

% of calls answered by customer services

96.34%

% of unpaid rent by residents

7.70%

Number of letters responded to in 10 days

94.60%

% of all repairs completed on time

99.10%

Emergency repairs carried out on time

99.30%

Urgent repairs carried out on time

99.10%

Routine repairs carried out on time

99.10%
 

The Ghost of the Lonely Orphan

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Everyone was going on a lovely day trip.  I was not included as I had played up (yet again).  So I found myself with no-one to play with, no toys were allowed for my punishment.  I decided to go swimming.  I was enjoying myself immensely.  As I jumped into the water I found myself finding it hard to breathe.  No-one there to help.  I drifted away, bumping into things but I don’t know what they were.  Then a voice spoke to me.  “You won’t make it”, the voice whispered, “you won’t make it”.  I was floating with lots o f people, they were all saying, “return to the orphanage”, whispering, “go back, be sorry for being bad.”  I tried but could not get out of the water.  I felt so heavy.  Then a voice said, “Give me your hand”.  All of a sudden I was standing in the hallway of the large house that I was brought up in; so quiet, not a sound from anyone.  I wandered into the large dormitory.  Everyone was asleep.  “I’m here”, I shouted.  No-one moved.  I made my way to the day room.  Everything was there as it was the day I went for a swim.  I wandered into the large kitchen.  All the tables were laid.  My place on one of the tables was vacant with nothing laid.  Then I heard crying.  It was the lady that looked after me.  She was saying that a new child would be arriving to take my place.  I wandered into my bedroom.  My bed was freshly made and everything brand new.  “I’m here”, I shouted, “please don’t let anyone take my place.”  No-one heard me.  No-one could see me.  I wandered around and sat next to the new orphan.  I spoke to her and told her never to play up and never be naughty.  Always do as they say and not be like me as I was the orphan who was bad.  I missed out on a lot of things but it was my own fault.  If only I had realised how good my life was.  Now no-one can see me; no-one can hear me.  No-one hears my cries.  I’m just the Ghost of the Lonely Orphan.

   

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